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Frequently Asked Questions
Find answers to common questions about HealthERP. Can't find what you're looking for? Contact our team.
Yes, you can upgrade or downgrade at any time. Changes take effect immediately, and we'll prorate the difference for the remaining billing period.
Yes, HealthERP supports HL7 and FHIR standards for seamless integration with major lab systems including Quest Diagnostics and LabCorp.
Yes, we support ASTM and HL7 protocols for bidirectional communication with most major lab instruments including Roche, Siemens, Abbott, and Beckman.
Yes, we provide automated DEA reporting, CSOS ordering, and perpetual controlled substance inventory tracking.
Yes, our system is fully DSCSA compliant with end-to-end serialization, verification, and traceability capabilities.
Yes, we are SUREScripts certified for electronic prescribing including EPCS for controlled substances.
Patients access a branded booking portal where they can select their provider, appointment type, and preferred time slot. The system checks availability in real-time and sends confirmation instantly.
No setup fees for cloud plans. Enterprise on-premise deployments may have implementation costs based on scope and customization requirements.
Absolutely. HealthERP is built with HIPAA compliance as a core requirement, including encryption at rest and in transit, audit trails, role-based access controls, and BAA agreements.
Absolutely. Our system includes built-in CAP and CLIA compliance features including QC tracking, audit trails, and regulatory reporting.
Yes, our compounding module supports both sterile and non-sterile compounding with formula management, batch tracking, and potency calculations.
Yes, we provide real-time temperature monitoring with IoT sensor integration, excursion alerts, and automated documentation for regulatory compliance.
Our system checks for drug-drug, drug-allergy, drug-food, and drug-disease interactions in real-time using the First Databank database with configurable severity alerts.
Yes, you can configure reminder timing (e.g., 48 hours, 24 hours, 2 hours before) and channels (SMS, email, push notification) for each appointment type.
We accept all major credit cards (Visa, MasterCard, American Express), wire transfers, and ACH payments. Enterprise customers can also pay via purchase orders.
Typical implementation takes 8-16 weeks depending on facility size and customization requirements. Our team provides dedicated implementation support.
Typical implementation for a single-location diagnostic center takes 4-8 weeks, including instrument interfacing and staff training.
We integrate with all major PBMs including CVS Caremark, Express Scripts, and OptumRx for real-time claim adjudication.
Our system supports unlimited warehouses with inter-warehouse transfers, zone management, and centralized inventory visibility across all locations.
Yes, we offer integration with major EHR systems including Epic, Cerner, and Allscripts via HL7 FHIR APIs.
Yes, we offer seamless integration with major EHR systems to sync patient data and appointment information bidirectionally.
Yes, most plans include a 14-day free trial with full access to all features. No credit card required to start.
Yes, we provide comprehensive on-site and remote training for all user roles including doctors, nurses, admin staff, and IT personnel.
When a patient cancels, the system automatically notifies waitlisted patients via their preferred channel. The first to respond gets the slot, with priority scoring for urgent cases.
All plans include email support. Professional and Enterprise plans include priority support with SLA. 24/7 phone support available for Enterprise customers.
Yes. We use AES-256 encryption at rest, TLS 1.3 in transit, SOC 2 Type II certified infrastructure, and conduct regular penetration testing. HIPAA compliance is built into every plan.
Yes. We provide onboarding sessions, admin training, user workshops, and comprehensive documentation. Custom training programs are available for Enterprise customers.
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